1 Who We Are

This Privacy Policy applies to personal information collected by:

We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2 Information We Collect

We collect personal information only when it is necessary to provide our services or respond to your enquiries. The types of information we may collect include:

• Contact details — name, phone number, email address
• Organisation details — club, school, council, or business name
• Location information — suburb or site address for service planning purposes
• Service enquiry details — the nature of your grounds maintenance needs as described in your demo request or correspondence
• Website usage data — anonymous technical data collected via cookies and analytics tools (see Section 6)

We collect this information when you submit a demo request form, contact us by phone or email, or interact with our website.

We do not collect sensitive information such as financial account details, health information, or government identifiers through this website.

3 How We Use Your Information

We use the personal information we collect for the following purposes:

• To respond to your demo request or service enquiry
• To schedule and conduct site walks and demonstrations
• To prepare and deliver service proposals and Master Service Agreements
• To provide and manage our robotic mowing and GPS line marking services
• To communicate with you about your service schedule, maintenance visits, and account
• To follow up on enquiries where you have expressed interest in our services
• To improve our website and service delivery

We will only use your personal information for the purposes for which it was collected, or for directly related purposes you would reasonably expect.

We will not use your information to send unsolicited marketing communications without your consent.

4 How We Store Your Information

Your personal information is stored securely. We take reasonable steps to protect it from misuse, interference, loss, and unauthorised access, modification, or disclosure.

Demo request form submissions are received via our website contact form and stored in our business email and client management systems. These systems are password protected and accessible only to authorised personnel.

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When information is no longer required, we take reasonable steps to destroy or de-identify it.

5 Sharing Your Information

We do not sell, rent, or trade your personal information to third parties.

We may share your information in the following limited circumstances:

• Service delivery — with hardware suppliers or technical support providers where necessary to fulfil a service agreement, and only to the extent required
• Legal obligations — where we are required to disclose information by law, court order, or regulatory authority
• Business transfers — in the event of a sale or transfer of our business, personal information may be transferred to the new owner subject to equivalent privacy protections

We do not disclose personal information to overseas recipients.

6 Cookies

Our website uses cookies — small text files stored on your device — to improve your browsing experience and help us understand how our website is used.

We may use the following types of cookies:

• Essential cookies — necessary for the website to function correctly
• Analytics cookies — help us understand visitor behaviour using tools such as Google Analytics. This data is anonymous and aggregated.

You can control or disable cookies through your browser settings. Disabling cookies may affect the functionality of some parts of this website.

By continuing to use our website, you consent to our use of cookies as described above.

7 Your Rights

Under the Australian Privacy Principles, you have the right to:

• Request access to the personal information we hold about you
• Request correction of personal information that is inaccurate, incomplete, or out of date
• Request that we stop using your information for direct marketing purposes
• Make a complaint about how we have handled your personal information

To exercise any of these rights, please contact us using the details in Section 12. We will respond to access and correction requests within a reasonable timeframe and at no charge.

We may need to verify your identity before actioning a request.

8 Third Party Links

Our website may contain links to third party websites, including our hardware suppliers, industry associations, or social media platforms. These websites operate independently and have their own privacy policies.

We are not responsible for the privacy practices of third party websites. We encourage you to read their privacy policies before providing any personal information.

9 Children’s Privacy

Our website and services are directed at institutional and commercial clients. We do not knowingly collect personal information from individuals under the age of 18.

If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to delete it.

10 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The effective date at the top of this page will reflect the date of the most recent revision.

We encourage you to review this page periodically. Continued use of our website following any changes constitutes your acceptance of the updated policy.

11 Complaints

If you believe we have handled your personal information in a way that does not comply with the Australian Privacy Principles, we encourage you to contact us first so we can attempt to resolve the matter.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

12 Contact Us

For any questions, requests, or concerns regarding this Privacy Policy or the handling of your personal information, please contact us: